Frequently Asked Questions
What do you sell?
We sell research compounds and related laboratory supplies intended strictly for research and laboratory use.
Are your products for human or veterinary use?
No. All products are not intended for human or veterinary consumption, diagnosis, treatment, cure, or prevention of disease.
Do you ship within the United States?
Yes. We ship to eligible U.S. addresses.
Do you offer free shipping?
Yes — free shipping on all orders.
How long does shipping take?
Orders are typically processed promptly. Delivery times depend on destination.
How can I track my order?
Once your order ships, you will receive tracking details via email. You can also use our Track Order page.
Can I cancel or change my order?
If you contact us quickly, we will do our best to assist before the order is processed or shipped. Once shipped, changes may not be possible.
What is your return policy?
Due to the nature of research products, returns may be limited. If your order arrives damaged or incorrect, please contact us promptly.
Do you offer bulk or wholesale pricing?
Bulk options may be available on select products. Please contact us with details of your request.
How do I contact customer support?
Use the Contact page and include your order number if applicable for faster assistance.